11.1 Principles for the Use of Genuine Parts

For the repair, maintenance, and replacement of components on a Telescro telehandler, Telescro genuine parts or Telescro-approved parts should be used as a priority.

Principle

To ensure equipment safety, performance, and reliability, Telescro equipment should be repaired and serviced using genuine or approved parts that match the current machine model.

Scope of Application

This requirement applies to the following situations:

• fault repair;
• routine maintenance;
• replacement of wear parts;
• hydraulic system repair;
• electrical system repair;
• replacement of attachment connection components;
• replacement of structural parts and safety-critical components.

11.2 Risks of Non-Genuine or Unapproved Parts

The use of non-genuine, counterfeit, or unapproved parts and accessories may adversely affect equipment safety and service life.

Potential Risks Include

• part dimensions, materials, or interfaces do not match;
• abnormal equipment operation;
• operating malfunctions;
• increased mechanical wear;
• hydraulic or electrical system failure;
• failure of safety protection functions;
• reduced equipment service life;
• difficulty in maintenance traceability.

Principle

Any part that does not meet Telescro technical requirements may affect the safety, stability, and maintainability of the equipment.

11.3 Safety and Liability Statement

If unapproved parts or accessories are used on the equipment, additional safety and liability risks may arise.

Risk Description

The use of non-genuine or non-compliant parts may lead to:

• difficulty in determining responsibility for equipment failures;
• more complicated accident investigation and liability determination;
• increased risk of safety incidents;
• distortion of maintenance records and equipment condition;
• difficulty in restoring the equipment to its original performance.

Principle

For parts related to safety, load-bearing, hydraulics, electrical systems, braking, steering, control, or personnel protection, the source and specifications of the parts must be controlled with particular strictness.

11.4 Impact on Warranty and Guarantee

The use of counterfeit parts, unapproved parts, or substitute parts that do not meet requirements may affect warranty, guarantee, or after-sales support eligibility for the equipment.

Description

The following situations may affect related warranty or support rights:

• use of parts not approved by Telescro;
• use of counterfeit parts or parts of unknown origin;
• use of substitute parts that do not meet equipment specifications;
• unauthorized modification of key components.

Principle

To maintain compliant repair status and the validity of after-sales support, Telescro genuine or approved parts should be used as a priority.

11.5 Value of Genuine Parts

The use of Telescro genuine parts helps ensure that the equipment maintains performance and reliability within its designed operating requirements.

Main Value of Genuine Parts

• matched to Telescro machine models;
• higher compatibility with the original system;
• more conducive to maintaining original equipment performance;
• easier maintenance, diagnosis, and follow-up repair;
• more beneficial for equipment life-cycle management;
• better suited for inclusion in standard after-sales and maintenance systems.

Recommended Applications

For the following parts, Telescro genuine or approved parts are recommended as a priority:

• hydraulic hoses and fittings;
• cylinder-related components;
• sensors;
• electrical control components;
• switches and relays;
• filters;
• seals;
• braking and steering-related components;
• structural connecting parts;
• safety-critical parts.

11.6 Telescro Service Support

During maintenance and repair, if Telescro genuine parts are used and matters are handled through official support channels, more complete technical and service support can be obtained.

Support Available from Telescro Includes

• technical support;
• repair and maintenance recommendations;
• supply of genuine replacement parts;
• preventive maintenance support;
• fault diagnosis assistance;
• improvement suggestions based on operating experience;
• operation and maintenance training support.

Principle

For complex faults, key components, or high-risk repair work, Telescro authorized service support should be contacted as a priority.

11.7 Official Information and Parts Channels

Telescro official channels may be used to obtain information related to parts, service, and support for the equipment.

Official Website

Telescro Official Website:
https://www.telescro.com

Information Available Through Official Channels Includes

• product and model information;
• after-sales service information;
• parts and service support access;
• technical support contact information;
• brand and service network information.

Principle

To confirm parts compatibility, repair support, or service channels, priority should be given to obtaining information through the Telescro official website or authorized service channels.