1. Company Information

• ▸ Brand Name: Telescro
• ▸ Legal Entity: Cropilots Equipment Co., Ltd
• ▸ Registered Address: Jinan, Shandong Province, China
• ▸ Contact Email: sally@telescro.com
• ▸ Phone Number: +86 15668325618

2. Information We Collect

We may collect the following categories of personal information:

• ▸ Contact Information: Name, email, phone number, company name, job title, country/region.
• ▸ Business Inquiry Details: Equipment requirements, project specifications, budget expectations.
• ▸ Technical Information: IP address, browser type, operating system, access times, and referring website.
• ▸ Marketing Data: Customer preferences, interaction history, responses to marketing campaigns.

We do not knowingly collect data from children under 16 years old.

3. How We Use Your Information

We use the information we collect for the following purposes:

• ▸ Responding to Inquiries – Provide quotations, product specifications, and customer support.
• ▸ Order Fulfillment – Processing sales, logistics, shipping, and after-sales support.
• ▸ Marketing & Communication – Sending newsletters, promotions, and product updates (with opt-out option).
• ▸ Website Improvement – Enhancing site performance, analytics, and user experience.
• ▸ Legal Compliance – Meeting export regulations, certifications, and compliance obligations.

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we rely on the following legal bases:

• ▸ Consent (Article 6(1)(a)) – when you subscribe to newsletters or request product updates.
• ▸ Contractual Necessity (Article 6(1)(b)) – when we process inquiries and fulfill orders.
• ▸ Legitimate Interests (Article 6(1)(f)) – for website analytics, fraud prevention, and improving services.
• ▸ Legal Obligations (Article 6(1)(c)) – to comply with tax, customs, and export control laws.

5. Information Sharing & Disclosure

We do not sell or rent personal data. We may share information with:

• ▸ Service Providers: Shipping companies, payment processors, IT service providers.
• ▸ Business Partners: Local agents, distributors, and logistics partners (if applicable).
• ▸ Legal Authorities: When required by law, regulation, or legal process.

International data transfers (outside the EEA/UK) are protected through standard contractual clauses and secure transfer protocols.

6. Data Retention

• ▸ Inquiry Data: Stored up to 3 years for business communication records.
• ▸ Order Data: Stored up to 7 years for legal, tax, and warranty obligations.
• ▸ Marketing Data: Retained until you unsubscribe or withdraw consent.