Warranty & Service Policy
Comprehensive international service protection system ensuring professional technical support and parts supply worldwide. Your peace of mind is our priority.
Warranty Coverage Matrix
Comprehensive component-level warranty coverage with clear terms, shipping policies, and service commitments
| System/Component | Warranty Period | Coverage | Shipping Policy | Notes |
|---|---|---|---|---|
| Complete Machine (Excl. Wear Parts) | 12 Months / 2,000 Hours | Parts + Remote Technical Support | Standard Shipping Covered | — |
| Structural Components (Frame/Boom Welding) | 24 Months / 4,000 Hours | Parts Only | — | Welding cracks/structural failures only |
| Hydraulic Assembly (Pump/Valve) | 12 Months / 2,000 Hours | Parts Only | — | — |
| Cylinders & Seals | 6 Months / 1,000 Hours | Parts Only | — | Excludes damage/contamination |
| Electrical System (Harness/Controller/Sensors) | 12 Months / 2,000 Hours | Parts Only | — | Water damage/modifications not covered |
| Hoses & Hydraulic Lines | 6 Months / 1,000 Hours | Parts Only | — | Normal wear not covered |
| Cab/Operating Components | 12 Months / 2,000 Hours | Parts Only | — | Glass/trim not covered |
| Attachments (Forks/Buckets/Quick-Attach) | 6–12 Months | Parts Only | — | Varies by attachment type |
| Engine/Transmission | 12 Months / 2,000 Hours | Parts Only | — | Follows complete machine warranty |
| Wear Parts (Tires/Filters/Lights) | Not Covered | — | — | Goodwill: 60-day early failure replacement |
Warranty Exclusions
Understanding warranty limitations helps ensure proper equipment usage and maximizes coverage benefits. These exclusions protect both manufacturer and customer interests.
Overloading & Operational Misuse
Equipment damage resulting from exceeding rated capacity or improper operational practices, as recorded by onboard systems.
- Lifting beyond 4,000kg capacity limits
- Operating outside safe load charts
- System-recorded overload events
- Improper attachment usage
Maintenance & Fluid Compliance
Failures caused by inadequate maintenance practices or use of non-compliant fuels, hydraulic oils, and lubricants per manufacturer specifications.
- Skipped scheduled maintenance intervals
- Wrong fuel or hydraulic fluid types
- Contaminated oil/fuel systems
- Overdue filter replacements
Unauthorized Modifications
Any modifications, parameter changes, or installations not approved by the manufacturer that affect equipment performance or safety systems.
- ECU parameter modifications
- Hydraulic system alterations
- Non-OEM electronic installations
- Structural welding/modifications
Incompatible Attachments
Damage caused by third-party attachments that don't meet manufacturer specifications or compatibility requirements for the telehandler's hydraulic and structural systems.
- Overweight attachment installations
- Non-certified quick-attach systems
- Hydraulic flow mismatches
- Improper mounting configurations
Normal Wear & External Damage
Standard operational wear, cosmetic damage, accidents, and damage from external forces or natural disasters beyond manufacturer control.
- Tire wear, brake pad consumption
- Paint scratches, cab glass damage
- Accident or collision damage
- Flood, fire, or storm damage
Extreme Operating Conditions
Equipment failure in extreme environments without proper conditioning packages designed for high/low temperatures, dust, salt, or altitude conditions.
- Operation below -20°C or above 50°C
- High-altitude operations >3000m
- Corrosive salt/chemical environments
- Extreme dust/sand conditions
Professional Usage Recommendation
For optimal warranty protection and equipment longevity, ensure trained operators, follow maintenance schedules, use certified attachments, and consider environmental conditioning packages for extreme operating conditions. Our technical team is available for application-specific guidance.
Claims Process & Workflow
Streamlined 4-step warranty claim process with guaranteed response times and comprehensive support throughout the resolution journey.
Frequently Asked Questions
Common questions about warranty coverage, claims process, and international service support to help you make informed decisions.
We provide comprehensive remote technical support + direct parts shipping so you can complete repairs locally without waiting for factory technicians.
- 24-hour response: Submit fault information via email/WhatsApp, our technical team diagnoses and confirms repair plan within 24 working hours
- Direct parts shipping: Warranty parts ship directly from our China warehouse with detailed installation guides
- Remote video support: Step-by-step installation guidance via video call if needed
- Local technician support: You can hire local mechanics for installation - no need to wait for factory personnel
Critical parts are dispatched within 72 hours of confirmation with flexible shipping options based on urgency.
- Small parts (<5kg): International express delivery, typically 5-7 days to major countries
- Large/heavy parts: Air-sea combined transport, usually 2-4 weeks depending on destination port
- Express upgrade available: DHL/FedEx expedited service with cost difference paid by customer
• Standard shipping fees
• Technical support & guidance
• Express shipping upgrades
• Installation materials
Normal wear and tear is not covered under warranty. However, we provide goodwill protection for early failures.
Warranty coverage depends on whether appropriate environmental conditioning packages were selected at time of purchase.
• Enhanced cooling systems
• Cold-weather hydraulic seals
• Dust/sand protection packages
• Extreme temperatures (<-20°C, >50°C)
• High altitude (>3000m)
• Corrosive/dusty environments
Yes, absolutely. We continue to provide comprehensive support even for non-warranty situations.
- Parts availability: Competitive pricing with transparent cost breakdown (parts + shipping)
- Technical support: Same-level remote diagnostics and installation guidance
- Fast turnaround: Same 72-hour dispatch commitment for urgent repairs
This ensures you can quickly restore equipment operation regardless of warranty status, maintaining your project schedules and operational efficiency.
As an international equipment manufacturer, we cannot provide direct downtime compensation, but we focus on minimizing downtime losses through rapid response.
- Priority dispatch: Critical parts ship within 72 hours with air freight priority
- Remote diagnosis: Immediate troubleshooting to identify temporary solutions while awaiting parts
- Express shipping options: DHL/FedEx expedited delivery available based on urgency
- Alternative solutions: Technical team provides workaround suggestions when possible
Still Have Questions?
Our technical support team is ready to provide personalized answers for your specific application and requirements.
