24/7 Global Technical Support

Professional Technical Support Services

We know overseas customers worry most about: no one to help after buying equipment

Here we promise you: No matter where you are, we have professional teams to support you until problems are resolved. Our engineers provide comprehensive technical assistance from our advanced facility in Shandong, China.

Global Coverage

Worldwide technical support from China headquarters

24H Response

Emergency breakdown priority support

Multiple Languages

English, Spanish, French, Arabic support

Direct factory support • Multi-language assistance • No middleman delays

Our Support Methods

Comprehensive technical assistance designed to get your equipment back to work quickly and efficiently

Technical engineer providing email support

Basic Service

Email Technical Support

Send us your technical questions anytime at support@telescro.com. Our experienced engineers analyze your equipment issues and provide detailed solutions.

24-hour guaranteed response on business days
Photo and video problem documentation
Clear step-by-step solution instructions
Detailed technical drawings when needed

Engineer providing video call technical guidance

Fast Resolution

Live Video Guidance

For complex problems, our engineers connect with you via WhatsApp, Zoom, or Teams for real-time troubleshooting and repair guidance.

Real-time visual problem assessment
Step-by-step guided repair process
Emergency breakdown priority scheduling
Multi-timezone support availability

Technical diagnosis and analysis workstation

Efficient Analysis

Remote Technical Diagnosis

Our engineers analyze your equipment data, photos, and fault information to quickly identify root causes and provide precise repair solutions.

Rapid fault identification and analysis
Systematic troubleshooting methodology
Clear parts replacement recommendations
72-hour parts shipping activation

Field engineer providing on-site technical support

Special Situations

On-site Engineering Support

Remote-first approach: Most problems are resolved remotely. For major faults or bulk delivery commissioning, we can deploy engineers globally.

Major equipment failure resolution
Bulk delivery commissioning support
10-15 business days deployment
Customer covers travel and accommodation

🛡️ Service Guarantee

Our Service Commitments

Measurable promises backed by our professional technical team in Qingzhou, China

"We promise: Until your equipment returns to normal operation"

24H

Response Time

Emergency breakdown priority support

100%

Follow Through

Video guidance until equipment recovery

72H

Parts Shipping

Critical components shipping activation

Ticket System

Complete tracking transparency

Factory Direct Support

Direct from Qingzhou manufacturing facility

Multi-Language

English, Spanish, French, Arabic

ISO Certified

Quality management systems

❓ Frequently Asked Questions

Common Support Questions

Quick answers to the most common concerns about our technical support services

I don't have a local dealer or service station in my country. Can you still help me?

Yes, absolutely. We provide support directly through remote diagnosis + parts shipping. You simply provide photos or videos of the problem, and our engineers will remotely identify the issue and guide you or your local technician through the repair process. Most of our customers work with us this way successfully.

Will you just send an email and then ignore me?

No, we never abandon cases. We provide step-by-step troubleshooting methods and arrange video call guidance when needed. We stay with you until your equipment is running normally again. This is our commitment - no half-measures.

What if remote support can't solve the problem?

Most problems (95%+) are solved remotely. In rare cases where on-site help is needed, we can send an engineer to your location. The customer covers flight, visa, accommodation, and daily service fees. We can usually arrange this within 10-15 business days.

How quickly can you ship spare parts?

Critical parts ship within 72 hours:

Small parts (≤5kg): 5-7 days to major countries
Large parts: 2-4 weeks by air-sea combination
Express option: DHL/FedEx available (customer pays shipping difference)

Do you charge for technical support services?

During warranty period: Remote diagnosis and video guidance are completely free. Replacement parts needed are covered by us and shipped via standard express. If on-site engineer visit is required, travel and labor costs are covered by customer.

I'm worried about buying equipment and having no support afterwards. Can you guarantee support?

We guarantee comprehensive support:

Our Written Commitments:

24-hour response time - Emergency breakdowns get priority
Video guidance until recovery - We never give up halfway
72-hour parts shipping - Minimize your downtime
Complete ticket tracking - Monitor progress anytime

Still Have Questions?

Our technical team is ready to address any specific concerns about your equipment needs and support requirements.

WhatsApp Chat

Telescro